Customer service

We are here to help with orders, returns, your account and the network.

Common questions

Where is my order?: Sign in and open Orders in your account to see the status of each order. If you checked out as a guest, use the link in your order confirmation email.
How do I return a product?: You can return an unused product within 30 days of delivery, and a faulty product under the rights the law gives you. Contact us with your order number before sending anything back. The full rules are in the Terms of Sale and Returns Policy.
How do I join the network?: Create an account, open Network, and enter the referral code you were given. Joining is free and you never have to buy anything to join.
When is commission paid?: A sale counts once its 30-day return period has passed. Commission is worked out weekly on the smaller of your two legs and paid in approved batches. The details are in the Distributor Agreement.
Why does my network page say I owe money back?: A commission you were paid came from an order that was later refunded. That amount is deducted from your next earnings before anything is paid out.
How do I see, correct or delete my personal information?: You can update your details under Profile in your account. For anything else, contact us and we will respond as the Privacy Policy describes.

Terms of Use
The rules for using this website and holding an account with us. Version 1.1.
Privacy Policy
What personal information we collect, why, who we share it with, and your rights. Version 1.1.
Terms of Sale and Returns Policy
How orders, payment, delivery, cancellations, returns and refunds work. Version 1.1.
Distributor Agreement
The terms on which you take part in the referral network and earn commission. Version 1.1.
Income Disclosure
A plain statement of what you can and cannot expect to earn from the network. Version 1.1.